> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workmore.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Triage inbound form submissions

> Sort each new form submission and route it to the right place.

**The work:** *"Every time a form comes in, I read it, decide if it's urgent, and
either ping the team or just log it."* This is a great fit for Workmore because it
happens at unpredictable times and follows the same rules every time.

## The steps

1. **Start it when a form arrives.** Add an arrival [trigger](/concepts/triggers)
   that fires whenever a new submission comes in.
2. **Handle each submission on its own.** If submissions can arrive in batches,
   [split](/concepts/records) them so each one is handled separately.
3. **Decide the path.** Add a **Branch** step: if the submission looks urgent
   (say, a chosen priority field or a keyword), send it down the "urgent" path;
   otherwise the "normal" path.
4. **Act on each path.**
   * **Urgent** → a step that notifies the team right away.
   * **Normal** → a step that adds it to your tracking list or sheet.

```
Form arrives → (split) → Branch ─ urgent → Notify team
                                └ normal → Add to list
```

## Why a branch here

You already make this decision by hand every time a form comes in — "is this
urgent?" The [Branch](/reference/flow) step captures that one decision so the
process makes it for you, the same way, every time.

## Make it yours

* Add more paths with **Route** if you sort into more than two buckets (sales,
  support, spam).
* Drop in a **Filter** earlier if some submissions should be ignored entirely.